Shipping Policy
🧸 Jellyorcat Shipping Policy
Last Updated: November 2025
Business: Jellyorcat
Contact: info@jellyorcat.com
Website: www.jellyorcat.com
📦 Order Processing
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All orders are processed within 1–3 business days (Monday–Friday, excluding local holidays).
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After you place an order, you’ll get an order confirmation email.
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When your package ships, we’ll send you a shipping confirmation email with your tracking number.
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During peak seasons or promotions, processing times may be slightly longer, but we always aim to ship as fast as possible.
🚚 Shipping & Delivery
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Method: Standard Shipping
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Estimated Delivery Time: 5–12 business days after processing is complete
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Cost: Free shipping on all orders, with no minimum purchase required
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Note: Actual delivery times may vary due to carrier delays, weather, or public holidays.
🎁 Tracking
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As soon as your order is on its way, we’ll send a tracking number via email.
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Use this tracking link to monitor your package’s journey to your door.
🚫 Lost, Delayed, or Damaged Packages
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If your package is delayed, lost, or arrives damaged, please contact us at info@jellyorcat.com within 7 days of the expected delivery date.
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Include:
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Your order number
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Photos (if relevant, e.g., damage)
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We will coordinate with our shipping partners to resolve the issue as quickly as possible.
✏️ Address Changes & Order Updates
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Please double-check your shipping address before you place your order.
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You may request address changes or cancel your order within 24 hours of placing it.
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Once your order has shipped, we cannot modify or reroute the package.
💬 Questions & Support
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If you have any shipping or order questions, feel free to email our support team at info@jellyorcat.com.
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We aim to respond as quickly as possible and help make your experience smooth.