Refund policy

Last Updated: November 2025

Business: Jellyorcat
📧 info@jellyorcat.com
🌐 www.jellyorcat.com

Thank you for choosing Jellyorcat. We want every customer to feel confident when shopping with us. Please review our return and refund guidelines below.

🔄 Returns

We accept returns for unused, unopened, and undamaged products within 30 days of delivery.

To start a return, please email us at  info@jellyorcat.com with:

  • Your order number

  • The reason for return

  • Photos (if the item arrived damaged or defective)

Our support team will provide return instructions within 1–2 business days.

💵 Refunds

Once we receive and inspect the returned item, your refund will be processed back to your original payment method.

  • Refunds typically take 3–7 business days to appear, depending on your bank or payment provider.

  • Shipping fees (if any) are non-refundable unless the item arrived damaged or defective.

If the product is returned used, incomplete, or not in its original condition, we may issue a partial refund or decline the return.

🛠️ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product:

  1. Email  info@jellyorcat.com within 7 days of delivery.

  2. Attach photos showing the issue.

  3. Include your order number.

We will replace the item or issue a full refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. If an item is non-returnable, it will be clearly stated on the product page.

✏️ Order Cancellations

Orders can be cancelled within 24 hours of purchase.
After an order has shipped, we cannot cancel or reroute the package.

💬 Need Help?

We’re here to assist!
For any return, refund, or order questions, contact us at:
📧 info@jellyorcat.com
🌐 www.jellyorcat.com